Shipment & returns

Shipping

What are the shipping costs?
- the shipping costs for orders below € 150 are € 6.75
orders above € 150, - are shipped free of charge.


Does ZorgComfort De Kempen also ship orders to Belgium?
- Yes ZorgComfort De Kempen also sends to Belgium.
The costs are € 10,- for orders up to € 150,-
orders above € 150, - are shipped free of charge.

Can I also pick up my order in Valkenswaard?

- Yes, you can also pick up your order in Valkenswaard at Torenstraat 10-12.

RETURNING POLICY

Can I return the product?
- Yes, this is possible within 14 days under certain conditions, the so-called withdrawal conditions.
The right of withdrawal of the ZorgComfort De Kempen webshop You have the right to withdraw from the agreement within a period of 14 days without giving reasons. During this period you can do with the product what is reasonably necessary to assess the product. You are allowed to try out the product as you would in a physical store. You can also remove the product from the packaging, unless the packaging contains a seal. If you have done more than was necessary to try the product, we can charge you for this.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, received the product.
If you have ordered several goods with different delivery times in one order, the withdrawal period will expire 14 days after the day on which you received the last product or part.
Once you have agreed a regular delivery of products with us, the withdrawal period expires 14 days after the day on which you or a third party designated by you acquires physical possession of the first product.
To make use of your right of withdrawal, please use this model form. We request that you return the product in the original packaging as much as possible.

Please note: sealed hygiene products whose seal has been broken and custom-made products cannot be returned. If the product is damaged or the packaging is more damaged than necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged when you return it.

Refunding
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be refunded the full order amount within 14 days, including any original shipping costs.

Only the costs for returning from your home to the webshop are for your own account. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging.

To exercise this right, please contact us via [email protected] and the return form. We will then refund the order amount due within 14 days after registration of your return, provided that the "product has already been returned in good order."

If you have any questions, you can always contact us.